Refund policy

Refund & Exchange Policy

At authenticlederhosen.com, your satisfaction is our priority. We understand that sometimes purchases don't meet expectations, so we’ve crafted our refund and exchange policy for a smooth and transparent experience.

14-Day Returns & Exchanges

We offer a 14-day return and exchange window beginning from the date of delivery. If you are not satisfied with your purchase or need to exchange it, please submit your request within this timeframe.

Please Note:

  • Return Shipping: Customers are responsible for the cost of return shipping.

  • Restocking Fee: A 25% restocking fee will be deducted from your refund for any returned items.

  • Condition of Items: All items must be returned in their original condition—unworn, unwashed, and with all original tags attached. We reserve the right to refuse refunds or exchanges for items that show signs of wear or damage.

Exchanges

If you require a different size or color, we are pleased to offer exchanges. Please ensure you confirm your size before placing an order, as size-related issues resulting from customer error are not eligible for refunds or exchanges.

Important: Sizing Policy We strongly encourage you to carefully review the sizing chart available on our website prior to placing your order. Any sizing errors made by the customer will not be covered by our refund or exchange policy. In such cases, we cannot issue refunds or replacements.

If you have any doubts about your size, please contact our customer support team for assistance before making your purchase.

Non-Refundable Items

Please note that certain items cannot be returned or exchanged, including:

  • Customized or personalized jackets

  • Clearance or sale items

How to Initiate a Return or Exchange

To initiate a return or exchange, please contact our customer service team at [Insert Contact Email] with your order number and reason for the return. Our team will guide you through the process.

Refund Process

Once we receive your returned item, it will undergo a quality inspection. If approved, a refund will be issued to your original payment method, less the 25% restocking fee. Please keep in mind that the processing time for refunds may vary depending on your bank or payment provider.

Contact Us

For any questions or assistance regarding your return or exchange, please contact us at buylederhosen@gmail.com or +1 (432) 289-4150